Refund policy
Try it first
Every plan starts with a 14-day trial. No card is needed, so you only pay once you've decided the tools are right for you.
14-day money-back guarantee
If a paid plan isn't right for you, ask within 14 days of your first payment and we'll refund that payment in full.
What it covers
The guarantee applies once per customer, to your first payment only. Renewal payments aren't refunded, but you can cancel at any time before your next renewal. In line with Paddle's refund policy, we may refuse a refund where there's evidence of refund abuse.
If you buy as a consumer
If you buy for personal use rather than for a business, you also have the rights in Paddle's refund policy and under the law where you live. In the UK and EU these include a 14-day right to cancel. Where those rights give you more than this policy, they apply.
How to ask
Use the link in your Paddle receipt, or go to paddle.net. You can also email support@lashedandsecured.com from the address you paid with. The refund goes back to the way you paid, usually within 5 to 10 working days.
Cancelling
You can cancel at any time from the link in your Paddle receipt, or by emailing support@lashedandsecured.com. Your plan stays active until the end of the period you've paid for, and you won't be charged again.
Who sells to you
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
Your rights
This policy doesn't affect your statutory rights.
Lashed & Secured Ltd is a company registered in England and Wales, company number 17543923. Registered office: 167-169 Great Portland Street, 5th Floor, London W1W 5PF. Email: hello@lashedandsecured.com.